Write to us
The quickest way to reach us is by email at [email protected]. We answer Monday to Friday, 10:00 to 18:00 IST, and acknowledge every message within 24 hours.
Please write from the email address on your account if your question is about the account, a saved chart, a plan or a payment, so we can find it without asking you for anything else.
What to include
- For a chart or a calculation: the page address and the date, time and place you entered.
- For a payment, a cancellation or a refund: the payment date, the amount and the payment reference on your receipt.
- For the API: the key's label (never the key itself) and the time of a failed call.
Complaints and grievances
A complaint about the site, a payment, or how your personal data is handled can be sent to the grievance officer at the same email address, with “Grievance” in the subject. It is acknowledged within 24 hours and resolved within 15 days of receipt.
By post
Letters can be sent to Vyora Online LLP at the registered office given below. Email is much faster.
Who we are & how to reach us
- Operated by
- Vyora Online LLP, trading as VedicSense
- LLP identification number
- ACU-0090
- Registered office
- A-30, Raghu Nagar, New Delhi 110045, India
- Grievance officer
- Grievance Officer, Vyora Online LLP
- Hours
- Monday to Friday, 10:00 to 18:00 IST
A grievance about personal data or about anything on the site is acknowledged within 24 hours and resolved within 15 days of receipt, as required by the Information Technology Rules 2021 and within the period allowed by the Digital Personal Data Protection Rules 2025.
See also: Privacy · Terms · Disclaimer · Refunds · Shipping · About & data sources