What this policy covers
Every calculator, chart, report and reminder on vedicsense.in and in our apps is free. What is sold is a paid plan of the VedicSense API, billed by the calendar month in India time (IST), and any other paid digital service we may add, which will be named on its own page with its price before you pay. This policy applies to all of them.
A product shown beside a result is sold by the store it links to, and is cancelled, returned and refunded under that store's own policy, not this one.
Cancelling a plan
You can cancel a paid plan at any time by writing to [email protected] from the email address on your account. There is no fee and no notice period. The plan stays active until the end of the month you have already paid for and is not renewed after that; your account and keys then move to the Free plan's limits.
A cancellation is confirmed by email. If a payment is taken after the date your cancellation took effect, it is refunded in full.
When you get a full refund
- You were charged twice for the same month, or charged more than the price you agreed.
- Your paid plan was not activated within 2 working days of a confirmed payment.
- You were charged after your cancellation took effect.
- It is your first payment for a plan, you ask within 7 days of paying, and fewer than 10% of that month's units have been used.
- We end or withdraw your paid plan before the month is over for a reason that is not a breach of the API Terms; you are then refunded for the days left in that month.
A refund includes the GST charged on the amount refunded.
When there is no refund
Outside the cases above, a month that has started is not refunded part way through, and units you did not use in a month are not refunded or carried over. A plan suspended or ended because the API Terms were broken is not refunded for the rest of that month.
How to ask for a refund
Write to [email protected] from the email address on your account with the payment date, the amount and the payment reference shown on your receipt. We acknowledge the request within 24 hours and tell you our decision within 7 working days.
An approved refund is sent to the account, card or UPI ID you paid from, within 5 to 7 working days of approval. The time your bank or card issuer then takes to show it is outside our control. Refunds are not paid in cash or to a different account.
If you are not satisfied
If you disagree with a decision, write to the grievance officer at the address at the end of this page. Your right to approach a consumer commission under the Consumer Protection Act 2019 is not affected.
Who we are & how to reach us
- Operated by
- Vyora Online LLP, trading as VedicSense
- LLP identification number
- ACU-0090
- Registered office
- A-30, Raghu Nagar, New Delhi 110045, India
- Grievance officer
- Grievance Officer, Vyora Online LLP
- Hours
- Monday to Friday, 10:00 to 18:00 IST
A grievance about personal data or about anything on the site is acknowledged within 24 hours and resolved within 15 days of receipt, as required by the Information Technology Rules 2021 and within the period allowed by the Digital Personal Data Protection Rules 2025.
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